Frequesntly Asked Questions
Send & Receive Money in Africa and Beyond
Moneysasa is a digital payment platform that allows users to send and receive money internationally, manage funds via wallets, make online payments with virtual cards, and integrate payment solutions into eCommerce and WordPress websites. We aim to simplify online financial transactions while offering security, speed, and reliability.
Yes account update requsests can be made at any of the branches
Accounts become dormant after 6 months of inactivity
Yes, the account can be operated through any of our internet banking solution.
Creating a wallet is simple:
1. Visit Moneysasa.com
2. Click “Create Wallet” and fill out basic information.
3. Complete the KYC verification by submitting your ID and proof of address.
4. Once approved, your wallet is active, and you can start sending and receiving money immediately.
You can receive money from anyone globally by sharing your Moneysasa wallet, creating ppayment link, selling products or email. Once the sender initiates the transfer, funds are credited to your wallet, which can then be withdrawn to your local bank or mobile money account.
To withdraw:
1. Log in to your Moneysasa wallet.
2. Click “Withdraw Funds.”
3. Choose your preferred withdrawal method (bank or mobile money).
4. Enter the amount and confirm. 5. Withdrawals are processed instantly for wallets and may take 1–5 business days for bank transfers depending on your institution.
A virtual card is a digital payment card linked to your Moneysasa wallet. It allows you to pay for online goods, subscriptions, and bills securely without exposing your main account. Virtual cards are ideal for online shopping, recurring payments, and international transactions
We provide easy-to-use plugins and APIs for WordPress, WooCommerce, Shopify, and custom eCommerce platforms. To Find Your API's, Login To Your moneysasa account> Go To Settings> Select APi Keys> Copy Your Public and Secret Keys> Paste in your plugin. Once integrated, your customers can pay directly via Moneysasa, and you can automatically receive funds in your wallet or linked bank account.
Yes! Moneysasa uses:
End-to-end encryption for all transactions
Two-factor authentication (2FA) for account security
Continuous transaction monitoring to detect suspicious activity
AML and KYC compliance to prevent fraud and money laundering
Yes, Moneysasa allows users to create multiple wallets for different purposes, such as personal savings, business transactions, or international payments. Each wallet requires separate verification for security purposes.
Immediately contact Moneysasa support at support@moneysasa.com . Provide:
Transaction ID
Date and amount
Description of the issue We will freeze the affected funds, investigate, and assist in recovering the amount if possible.
Moneysasa charges minimal transaction fees, which may vary based on:
Transaction type (wallet transfer, bank withdrawal, or virtual card payment)
Currency conversion
Merchant integrations Exact fees are displayed before every transaction to ensure transparency.
To dispute a transaction:
1. Submit a dispute request via your account dashboard or email.
2. Provide the transaction details, screenshots, and explanation.
3. Moneysasa reviews, investigates, and provides a resolution within 7–30 business days depending on complexity.
Transactions can only be canceled before completion. Once the payment is processed and credited to the recipient, cancellation is not possible. For failed or duplicate transactions, submit a refund request for review.
Support is available via:
Email: support@moneysasa.com
Phone: +254 101 532 571 (Mon–Fri, 8 AM – 6 PM GMT+3)
Live chat: Available on the platform dashboard
Support Portal: Moneysasa Support
You can easily connect your website to Moneysasa.
If you run a WooCommerce or WordPress site, simply download our ready-made plugins from https://plugins.moneysasa.com/ and install them.
After installing, log in to your Moneysasa dashboard at https://moneysasa.com/user/api to copy your Public Key and Secret Key.
Paste these keys inside the plugin settings on your site and save. That’s it — your website is now connected to accept payments.
If you prefer direct API integration for your checkout, you can follow our developer documentation at https://moneysasa.com/user/merchant-documentation where you will find all the details to connect using API calls.
Remember to always keep your Secret Key safe and never expose it in public code.
Once your Moneysasa account is approved, you can start receiving payments instantly. Customers can pay you using mobile money, cards, bank transfer, or other supported methods.
All payments will reflect in your Moneysasa wallet in real time, and you can withdraw your funds instantly to Mobile Money (M-Pesa, Airtel Money, MTN, Tigo, MoMo) or to your local bank account whenever you choose.
Yes, absolutely! Moneysasa provides a ready-made online storefront for all users, so you don’t need your own website to start selling.
You can upload your products, create payment links, share donation links, accept subscriptions, or even send invoices directly from your Moneysasa dashboard.
This makes it easy to start an online business and receive payments without needing technical setup.